In line with the Consumer Contracts Regulations. If you are at all unhappy with your purchase, you may return it within 14 days of receipt of goods. You must let us know within this period and then you have an additional 14 days to complete the return. A refund value will be applied subject to assessment from our trained engineers. If the value of the product has been reduced due to handling/use of the product then a deduction to the final refund may apply. Once goods are used for purpose they will be liable for deductions. Testing the product in an appropriate manner is acceptable but any usage for purpose involving yourself or others more than would be deemed appropriate for assessing an item in a physical store will devalue the product and therefore the refund value.
Where applicable the engineer’s assessment can include, but is not limited to; any form of physical damage, signs of use, internal component wear, superficial markings, residual dust/debris, missing parts/items including protective materials and manuals. The final refund value will result from this assessment and would be relative to the product value lost.
The evaluated value to be refunded would be processed to the original payment method unless stated otherwise. A store credit may be offered in it's place for an equal or higher value and will be provided as a gift card on the customer account or a repeat use discount code, this would be subject to standard gift card conditions.
The shipping costs for returning unwanted goods are to be paid by the customer and the item must be packaged appropriately. The assessment will be undertaken on what is received by us, any damage/loss during shipping will be included in this evaluation.
Hygiene products may have a health protection seal, once this is broken we reserve the right to refusal of returns or refund. Breakage of the seal is considered affirmative acknowledgment of the terms and conditions laid out.
If the goods received have a technical fault on arrival or is discovered, you must report this to us within 30 days of receipt of goods. Within this period you are entitled to a refund, repair or replacement if the product is found to be faulty as claimed during our engineers assessment. If the goods are not found to be faulty we can return the item to the customer or offer a partial refund at our discretion. If the goods are faulty but through incorrect usage or maintenance by the customer then a repair will be offered at a cost. After this 30 day period the goods are outside the return period and would only be accepted for repair under the warranty agreement.
The shipping costs for returning potentially faulty items is to be covered by the customer initially. If the product is deemed to have been faulty on arrival or experienced a technical fault within the 30 day period the shipping will be refunded up to a maximum of a standard shipping cost, proof of postage is required.
Please contact us regarding returns before sending anything in so we can go through the proper channels.