-The warranty on products purchased from autoFlex UK is a 1 year contract. This year provides coverage for parts and labour.
-All repairs claiming warranty are subject to assessment by an in house trained club fitter who has the final say as to if it is covered or not.
-Customers may be contacted by email or phone regarding proof of purchase if this was not sent alongside the warranty claim. The claim will not be started until either warranty is confirmed or payment is agreed.
-It is required for proper maintenance that the customer and user of the shaft takes great care in storage, use and when playing with the shaft. Only use the correct shaft for the correct situation.
-We advise that measures are taken to prevent dust, dirtand debris consistently getting into the shafts such as simply brushing down after use and cleaning regularly with water. We don't advise that the unit be taken apart for cleaning unless attempted by someone competent to do so.
-Goods that are gifted through a customer resolution case DO NOT come with any form of warranty.
-Goods that have faulted within 28 days of receipt can be provided with a pre-paid postage label after the fault has been reported, this must be requested by the customer as we aren't responsible to check this timeframe. After this period return postage costs are covered by the customer for warranty repairs.
-If purchasing outside of mainland UK there will be postage costs applied to warranty repairs.
-The above warranty agreement also applies to International customers and is subject to change at any time without prior notice.
- Warranties are non-transferable and are only available to the customer named on the proof of purchase.